What to do with unused electric services
“When we have unused equipment at a service location, the District still has to maintain that equipment and make sure it is ready for use whenever the customer may need it,” explains Gwen Kautz, General Manager. “The distribution and minimum charges are designed to cover those basic costs.”
In March, Dawson’s board updated the policy on idle services. Here’s what you need to know about unused electric services:
- Dawson PPD does not allow customers to disconnect accounts seasonally to stop the billing. If an account is not being used, the distribution or minimum charge applies. These charges vary according to rate.
- If a service is no longer needed, the property owner can have the service retired. This stops all charges for the account. However, if the service is needed again, it will be considered a new service. Charges may apply.
- From 2014 through 2017, over 1,000 unused services were retired in the District’s territory.
Dawson PPD will try to contact property owners if an account has been disconnected by a renter, during a real estate transfer or after a disconnect for non-payment. The account can be re-established with a customer paying the distribution or minimum charges, or the equipment can be retired and taken out of service. Again, if the equipment is removed there may be charges associated with rebuilding the service at that location.