Dawson Public Power District customers have rated their electric utility as “excellent.” That comes from the publicly-owned utility’s 2023 Consumer Satisfaction Study conducted in June.
On a ten-point scale, Dawson PPD’s overall customer satisfaction rating averaged 9.07, ranking higher than the national electric cooperative average of 8.90.
Customers gave Dawson PPD high marks for keeping longer power outages to a minimum and having highly trained and professional employees. In addition, those surveyed say that Dawson PPD is “very good” at communicating with customers, keeping them informed, and having consumers’ best interests at heart.
“These positive survey results are a testament to the hard work and dedication of Dawson PPD’s Board of Directors and employees,” said Dawson PPD Manager of Customer Service Marsha Banzhaf. “We’re proud to be public power and to serve our customers well.”
Electric costs were rated as “good.” Customers say that Dawson PPD delivers good value for the money and that the utility is helping them be more efficient in their use of electricity.
Approximately 442 residential customers evaluated Dawson PPD in 18 service attributes on a five-point scale. Twelve attributes received mean ratings of 4.5 or higher, reaching the “excellent” threshold. Compared to past consumer satisfaction studies, all attributes rated higher than in 2015 and five attributes received higher rankings than in 2019.
OTHER NEWS
Between the lines: Got solar? Got power! Not so fast…
Guest column by Cole Brodine, Manager of Engineering So, you just installed a solar renewable generation system. Now, you’ll have power all the time with no interruptions, right? Not so fast! It all depends on a device called an inverter. The typical renewable...
New calling system reports outages faster
A new telephone system will make reporting power outages after regular business hours faster. Known as Interactive Voice Response, or IVR, the automated system will take the customer’s telephone or meter number via keypad to quickly report power outages after business...
Your easement questions, answered
When it comes to our distribution system, all work begins with an easement. The cooperation of our customers — like you — ensure that Dawson PPD’s electric system remains safe and reliable now and for generations to come. “When we propose an easement, we’re looking...