Dawson Public Power District customers have rated their electric utility as “excellent.” That comes from the publicly-owned utility’s 2023 Consumer Satisfaction Study conducted in June.
On a ten-point scale, Dawson PPD’s overall customer satisfaction rating averaged 9.07, ranking higher than the national electric cooperative average of 8.90.
Customers gave Dawson PPD high marks for keeping longer power outages to a minimum and having highly trained and professional employees. In addition, those surveyed say that Dawson PPD is “very good” at communicating with customers, keeping them informed, and having consumers’ best interests at heart.
“These positive survey results are a testament to the hard work and dedication of Dawson PPD’s Board of Directors and employees,” said Dawson PPD Manager of Customer Service Marsha Banzhaf. “We’re proud to be public power and to serve our customers well.”
Electric costs were rated as “good.” Customers say that Dawson PPD delivers good value for the money and that the utility is helping them be more efficient in their use of electricity.
Approximately 442 residential customers evaluated Dawson PPD in 18 service attributes on a five-point scale. Twelve attributes received mean ratings of 4.5 or higher, reaching the “excellent” threshold. Compared to past consumer satisfaction studies, all attributes rated higher than in 2015 and five attributes received higher rankings than in 2019.
OTHER NEWS
Energizing education within the classroom
On the surface, it wouldn’t seem that public power and a classroom are a good fit. What could an electric utility teach students, anyway? But peering in over the edge, it becomes clear: energy education. “Public power utilities can offer schools creative learning...
Between the lines: Seeing both sides
By Gwen Kautz, Dawson PPD General Manager gkautz (at) dawsonpower.com 308-324-2386 Recently, I attended a meeting sponsored by an organization in which I’ve carried a love-hate relationship with for several years. I love their mission, but hate their approach. Their...
Growing rural Nebraska
Growing rural Nebraska isn’t easy. Businesses, like cafes, grocery stores and electricians, are closing and taking their families with them. Fortunately, there are local leaders willing to roll up their sleeves and work hard to nurture their businesses and...