Dawson Public Power District customers have rated their electric utility as “excellent.” That comes from the publicly-owned utility’s 2023 Consumer Satisfaction Study conducted in June.
On a ten-point scale, Dawson PPD’s overall customer satisfaction rating averaged 9.07, ranking higher than the national electric cooperative average of 8.90.
Customers gave Dawson PPD high marks for keeping longer power outages to a minimum and having highly trained and professional employees. In addition, those surveyed say that Dawson PPD is “very good” at communicating with customers, keeping them informed, and having consumers’ best interests at heart.
“These positive survey results are a testament to the hard work and dedication of Dawson PPD’s Board of Directors and employees,” said Dawson PPD Manager of Customer Service Marsha Banzhaf. “We’re proud to be public power and to serve our customers well.”
Electric costs were rated as “good.” Customers say that Dawson PPD delivers good value for the money and that the utility is helping them be more efficient in their use of electricity.
Approximately 442 residential customers evaluated Dawson PPD in 18 service attributes on a five-point scale. Twelve attributes received mean ratings of 4.5 or higher, reaching the “excellent” threshold. Compared to past consumer satisfaction studies, all attributes rated higher than in 2015 and five attributes received higher rankings than in 2019.
OTHER NEWS
BETWEEN THE LINES: The Dawson PPD and Central NPPID Project
I’ve fielded several questions about our announcement in November. In December, our boards approved the hiring of a consultant to take a deeper and more thorough look at whether or not this arrangement not only has merit but has positive impacts for each district....
Electric vehicles are worth a second look
Electric cars are powerful, quiet and cheaper to maintain than gas-powered vehicles. Add the tax credit and incentives, and these vehicles are worthy of consideration as your next vehicle. Range anxiety no more These green vehicles have evolved rapidly. The 2011...
Tree trimming beyond the holidays
Now that the holidays are over, tree trimming may be a task you’ve crossed off your to-do list. But for Dawson PPD’s Tree Crew, the trimming is a year-round event. Tree Crew Foreman Colten Mast and Tree Crew Worker Kat Cavanaugh work with customers and...