Dawson Public Power District customers have rated their electric utility as “excellent.” That comes from the publicly-owned utility’s 2023 Consumer Satisfaction Study conducted in June.
On a ten-point scale, Dawson PPD’s overall customer satisfaction rating averaged 9.07, ranking higher than the national electric cooperative average of 8.90.
Customers gave Dawson PPD high marks for keeping longer power outages to a minimum and having highly trained and professional employees. In addition, those surveyed say that Dawson PPD is “very good” at communicating with customers, keeping them informed, and having consumers’ best interests at heart.
“These positive survey results are a testament to the hard work and dedication of Dawson PPD’s Board of Directors and employees,” said Dawson PPD Manager of Customer Service Marsha Banzhaf. “We’re proud to be public power and to serve our customers well.”
Electric costs were rated as “good.” Customers say that Dawson PPD delivers good value for the money and that the utility is helping them be more efficient in their use of electricity.
Approximately 442 residential customers evaluated Dawson PPD in 18 service attributes on a five-point scale. Twelve attributes received mean ratings of 4.5 or higher, reaching the “excellent” threshold. Compared to past consumer satisfaction studies, all attributes rated higher than in 2015 and five attributes received higher rankings than in 2019.
OTHER NEWS
Irrigation rates have not changed since 2021
At their December meeting, Dawson PPD’s board affirmed that there will be no changes to the irrigation rate for the 2024 season. The rates have remained stable since 2021. The District will conduct a rate study later this year. The goal of the study is to ensure that...
Service upgrade policy changes
Starting in January 2024, Dawson PPD will charge to increase the size of an existing electric service. The value of the retired equipment will be credited toward the cost of new equipment. Increasing the size of a motor on an irrigation service, adding a swing arm to...
Purple light? Report it!
Do you have a Dawson PPD provided LED light that shines purple at night? Please contact us to report it!
The purple light is a defect that changes the color of the light from white to purple. This defect does not affect energy efficiency or performance.