Dawson Public Power District customers have rated their electric utility as “excellent.” That comes from the publicly-owned utility’s 2023 Consumer Satisfaction Study conducted in June.
On a ten-point scale, Dawson PPD’s overall customer satisfaction rating averaged 9.07, ranking higher than the national electric cooperative average of 8.90.
Customers gave Dawson PPD high marks for keeping longer power outages to a minimum and having highly trained and professional employees. In addition, those surveyed say that Dawson PPD is “very good” at communicating with customers, keeping them informed, and having consumers’ best interests at heart.
“These positive survey results are a testament to the hard work and dedication of Dawson PPD’s Board of Directors and employees,” said Dawson PPD Manager of Customer Service Marsha Banzhaf. “We’re proud to be public power and to serve our customers well.”
Electric costs were rated as “good.” Customers say that Dawson PPD delivers good value for the money and that the utility is helping them be more efficient in their use of electricity.
Approximately 442 residential customers evaluated Dawson PPD in 18 service attributes on a five-point scale. Twelve attributes received mean ratings of 4.5 or higher, reaching the “excellent” threshold. Compared to past consumer satisfaction studies, all attributes rated higher than in 2015 and five attributes received higher rankings than in 2019.
OTHER NEWS
Batie appointed to Dawson PPD Board of Directors
Don Batie has been appointed to fill a vacant seat on the Dawson Public Power District Board of Directors. He began his duties in May.
Volunteers needed for therapy horse program
Volunteers are the heart of every non-profit organization, and the Kearney Therapeutic Horseback Riding Program is no exception. The independent, non-profit organization is dedicated to fostering emotional, physical and social well-being through horseback riding. It is designed to meet the needs of individuals of all ages and disabilities.
Turning over the torch
After 28 years of service, Engineering Coordinator Rose Welch is ready to pass the torch. “I’m extremely happy that I was able to carry one of the many torches at Dawson PPD for 28 years, and I’m honored to now hand the torch to the next generation of Dawson PPD,” she...